Here are some answers to some frequently asked questions. If your question is not answered here please feel free to call or email and we will be happy to assist you. Q: Where can I find Jasman Toys? A: Jasman Toys are available at retailers in 54 countries around the world. For U.S. retailers see the “Retailers” section of this website. For international inquiries please send an email asking about retailers in your city to intlsales@jasmantoys.com. You will also find them for sale on various websites. Just do a web search for the specific item you are looking for. Q: What should I do with a defective Jasman Toy? A: At Jasman Toys we strive to make high quality toys. Unfortunately some items do encounter problems. If you have purchased an item that has a manufacturing defect we suggest making a return or exchange at the store where you originally purchased the item. If this option is not available to you, please email our customer service and we will try to find the best solution to your problem. You may want to first check the product instructions for trouble shooting techniques. Many of our product’s instructions can be found on this website under “archived instructions”. Q: Can I purchase replacement parts for one of my Jasman Toys? A: Limited selections of replacement parts are available. Check on this website under “order parts” to see a complete list of parts and their costs. If the part you are looking for is available, we will be happy to assist you with the purchase by phone, fax, or email.